Frequently Asked Questions (FAQ)
Common Installation Problems
Why program does not fit on the screen?
How to make TypingMaster Installation Diskettes (for
Installation stops with an "InstallShield (r) error"
Is TypingMaster year 2000 compatible?
What platform versions are available? Is there Mac version?
Are the future upgrades free?
What if my computer crashes, may I load the program
again for free?
My License Key does not work or was lost, what should
What language versions are available?
Is DVORAK support available?
Where can I find my WPM results?
How efficiency index is calculated?
How can I delete the users from the program?
How can I purchase TypingMaster 2001?
I have not received the product I purchased, what should
How can I start using (or load) the program I have purchased?
Q: Why program does not fit on the screen?
Like many multimedia applications TypingMaster requires
an 800x600 display are (also known as the screen resolution) and SVGA monitor.
All modern monitors are SVGA or better so you propably just have a lower
resolution, so follow instructions below to fix the situation.
To change the resolution (Win95/98/NT)
1. Choose Start Menu..Settings..Control Panel..Display..Settings.
2. Set Desktop area to 800x600.
3. Press OK.
After this not only will Typingmaster work properly
but you will also have more "space" in your display.
If this doesn't fix the problem, please write to
Q: How to make TM2001 Installation Diskettes
Winzip/Unzip can be used to create three 1.44MB installation
TypingMaster 2001 self extraction installation package
can be unpacked easily to installation diskettes. You need to open
the installation package (usually called typmas61.exe, tm2001.exe, typmas32.exe
or similar) with Winzip.
Next, insert first empty 1.44MB diskette and extract
the following files into it:
Next, copy the following files diskette 2:
_SETUP.2 and DISK2.ID
and finally diskette 3 should have files: _SETUP.3
Q: Installation stops with an "InstallShield
Answer for InstallShield Error "Failed to decompress
Answer for Other InstallShield Errors
Some old TypingMaster 98/99 self extraction installation
packages can not be installed to some hard drives which are larger than
Please load the latest installation package from http://www.TypingMaster.com.au
TypingMaster installation is based on InstallShield(r)
which copies some files to the TEMP directory (system's temporary directory)
during installation. In some situations the TEMP directory might be full
or may contain corrupted file(s) and this causes the installation to fail.
Try to clean your TEMP-directory. You can locate it
usually from C:\TEMP or C:\WINDOWS\TEMP. Go to that directory and remove
all unnecessary files.
Q: Is TypingMaster year 2000 compatible?
Yes, TypingMaster is Y2000 compatible, to read more
Q: What versions are available?
Windows products (minimum display area is
TypingMaster 2001 for Windows 95/98/NT/2000
TypingMaster 99 for Windows 95/98 (see
TypingMaster 99 with the Site Management Kit
TypingMaster ProTrainer (95/98/NT)
TypingMaster 4.0 for Windows 3.x
DOS products (640x480 and lower resolutions)
Q: Are future upgrades free?
Fixes for Free
All bug fixes and minor upgrades are always
free of charge.
Current Upgrade Fees
Updating TypingMaster 98/99 to TypingMaster 2001 costs
Q: What if my computer crashes, may I
load the program again for free?
Yes, but you have to save your personal license key
to a safe place and you will be able to load and install the program again.
If possible, consider copying the installation package to floppy diskettes
or a removable media.
Q: My License Key does not work
or was lost
There are separate registration keys for different
product versions (TypingMaster 98, 99 and 2001). Check which program version
you have installed and which license you have purchased. If you notice
that you have received a wrong license key from the vendor, please write
to the vendor in question.
INCORRECT LICENSE KEY ERROR
1. Be extremely accurate when typing your registration
name and number
2. Note the capital letters
3. Note that product key has alphabets A-F and numbers
0-9, so there are
no small l-letters or o-letters.
For personal rapid response please copy us the email
received from the retailer (including the invalid
License Key and Product key).
If you have lost your License Key by an accident,
please send us
Make note of order number, which retailer you purchased
your copy and when.
Also attach the name on credit card (not credit
card number!) to speed up
our process to track your original order. We cannot
send your key again without order information.
Q: What language versions are available?
English version is available for a global use. However,
TypingMaster supports most keyboards (such as QWERTY, AZERTY, QWERTZ) used
all around the world.
Other language versions available:
Other language versions currently under construction:
French, Spanish - we are looking for partners to translate.
Q: Is DVORAK support available?
"DVORAK" keyboard layout is supported by TypingMaster
2001. Support is available in Basics course, Special marks and especially
in ProTrainer section.
Q: How can I manage the users of the program?
From the TypingMaster Setup program choose the Network
installation to make sure you install the User Manager, which can be used
e.g. to view and delete the users.
Q: How can I purchase TypingMaster 2001?
Purchasing through Internet
Regional Retailers (Australia, UK, USA..)
To purchase quickly with a credit card, please click
The purchase process is secured and safe
Note, that you can also fax or call your credit card
number to us!
Other Sales Questions
See list of our retailers and their contact informations
Aquarian Technologies, Australia and New Zealand
Sales: 1800 240 774
Voice: +61 (0)3 5472-4447
Fax: +61 (0)3 5472-4409
You can also write your purchase questions directly
Q: I have not received the product I purchased?
If you have purchased an electronic email delivery
(without S&H costs) you shall receive the product in electronic form.
It means that you are not going to receive cd-rom or floppies by snail
mail. Instead, you should receive the installation instructions and the
required license codes by email.
If you have not received these instructions please
to our helpdesk with the date of order, possible
order number and credit card owner name (not number!). We shall find out
from which internet retailer you have purchased your license and shall
send you the instructions.
TypingMaster Inc. has several retailers who are
handling the product deliveries. If you have not received your media, you
should contact the retailer from which you have ordered the CD-ROM or floppy
diskettes. See here
for contact details.
Q: How can I start using (or load)
the program I have purchased?
Electronic Email Delivery
If you have purchased the electronic delivery and
received the license key from one of our Internet retailers such as RegNet,
Alberts Ambry, Aquatee, Thompson Partnership, or WWSoftware, you need to
first load and install the corresponding TypingMaster demo package to your
To download a copy to your machine, just click
here to load the TypingMaster Setup program.
Choose Run this program to start installing it immediately after
loading is completed (loading takes usually 5-15 minutes).
After you have loaded and installed the program's
demo version into your computer, follow the instructions supplied with
the license key to make it fully featured.